Help center

Connect Stripe & get paid

Set up your merchant account in five steps — identity, bank, tax, wallet, go-live — so members can pay you. You’re the merchant of record.

Set up your plans & pricing

Create a membership, class pass, or drop-in, price it, and publish it so members can buy. The natural next step after connecting Stripe.

Take your studio live (go-live checklist)

The one findable list of everything that has to be true before members can book and pay — and how to clear the exact blocker you’re stuck on.

Why can’t members buy yet?

Booking and online selling are two different switches. Members can book once you’re live, but buying online needs Stripe connected and a priced, published plan.

What is the operator (and the Ledger)?

The Ledger is your morning action-inbox from KADRE’s AI operator. It drafts small, useful moves for you to approve — it never acts on its own.

Does the operator message members without me?

No. The operator only drafts; nothing sends until you approve it. During the pilot, live sends to real studios are held, not delivered.

Turn the operator on (why the Ledger is empty)

The operator ships off by default, and only has something to suggest when a member has a due plan and there’s an under-filled class to fill. An empty Ledger is often normal.

The operator’s guardrails (caps, quiet hours, banned phrases)

Before any draft can send, it passes a guardrail check twice — message caps, a send-hours window, no-contact rules, and a hard block on over-promise health claims.

Undo a nudge you approved

An approved nudge sits on a short hold before it can send. Use Undo in the Ledger to catch it in time; after it’s gone, undo isn’t possible.

Reading the operator’s results (what “worked” really means)

The Ledger’s report-back is deliberately conservative: a plain count of bookings after nudges, and a causal “lift” number only once a proper measurement closes.

Set provider availability (no open times?)

Appointments show no open times until a provider has real hours set. Fix the chain: add a service, assign a provider, set weekly hours, and confirm.

Put classes on your calendar

A class type isn’t a bookable session. Add your classes to the calendar — members can book a class the moment it’s scheduled.

Check members in for a class

Open Check-in, pick the class, and tap Mark present as members arrive. Every staff role can check people in; the board live-refreshes.

Sell at the desk (walk-ins & in-person sales)

Sell a drop-in or class pack in person. Cash is the only pay-now method today; memberships are online-only. Card paths ship disabled and labelled “coming soon.”

Add a walk-in customer at the desk

In Sell at the desk, start with New customer. KADRE checks for duplicates before creating anyone, so you don’t make a second account for the same person.

Refund a payment

Refund a completed card charge to the original card or as studio credit, full or partial. Refund is manager-and-above only — front desk should escalate.

Issue a gift card

From a customer profile, enter an amount, take cash, and hand over the redeemable code. Cash is the only working method; card paths are “coming soon.”

“I already paid” — check a member’s payment history

The Purchases card lists each payment with date, amount, channel, refund status, and who sold it. Balance and Visits round out the picture for disputes.

Book a member into a class (and pick a spot)

From the session’s roster drawer, tap + Book a member. If the class assigns spots, pick one; if it’s full, they go on the waitlist. Front desk and up can do this.

Collect or waive an outstanding fee

Late-cancel and no-show fees show on the member’s profile. Charge a card on file, record a desk collection, or waive — all manager-and-above only.

Remove a member from a class (and what happens to fees)

In the roster drawer, × removes a member and auto-promotes the next waitlister. Guest cancels attribute any fee to the host who paid; No-show fires the honest fee.

Why some desk actions are hidden for me

KADRE shows each role only the actions it’s allowed to take, and the database re-checks every one. If a money button is missing, it’s almost always your role.

Add your schedule to your website

Drop your live KADRE schedule onto your own site — WordPress, Shopify, Squarespace, Wix, React, or a hand-coded page. Copy one snippet and paste it in.

Staff roles & what each can do

Owner, Admin, Manager, Coach, and Front desk each see a different slice of KADRE. Here’s who can invite staff, edit the schedule, and set up payments.

Add your coaches to your public page

Edit each staff profile from the Team page, then flip it to Public to feature them in the “Our Coaches” section. Profiles are hidden by default.

Export your studio’s data (you’re not locked in)

Download spreadsheet-ready CSVs of your members, attendance, and sales anytime from Settings. Your business records are yours to take.

Report a problem / get help

Use the “Report a problem” link anywhere in the app — signed in or not. It captures the page you were on and routes to our team.

Set up your coach profile

Go to Account → Staff profile to add your headshot, title, bio, specialties, and certifications. You edit your own profile; a teammate’s is owner-only.

Get on your studio’s “Our coaches” page

You fill in your profile, but only an owner or admin can make it public — with an adult-consent tick. You can’t publish yourself; that’s by design.

Review AI plans in your queue

Only low-confidence or flagged plans land in Plan review — an empty queue is the good state. Approve, edit-then-approve, or regenerate each one.

Your athletes panel

Open Athletes to see your roster; pick one to view their current plan, adherence (booked vs planned), open feedback, and coach notes.

Coach notes are internal

Coach notes are coach-internal — members never see them. You can edit or delete a note you authored; managers and above can edit any note.

Set your bookable hours

Go to Availability to set recurring shifts and one-off exceptions. After you save, KADRE tells you the truth about whether members can actually book you.

What a coach can and can’t do

A coach is focused on their own work — plan review, athletes, availability. Managing the schedule, the money side, and inviting staff sit above the coach role.

Book a class

Open your studio’s schedule, pick a day, and tap Book. If the class is full, Book becomes Join waitlist; if it needs a waiver or a spot, you’ll be prompted inline.

Waitlists — joining, your position, and getting in

When a class is full, Book becomes Join waitlist. A waitlist spot holds no seat and uses no credit; promotion is automatic and leaving is always free.

Cancel a class — fees and credit

Cancel early and it’s free (and your pack credit comes back). Cancel inside the late window and you pay a fee — and the credit is forfeited. The dialog shows your studio’s real numbers first.

Reschedule a class

Reschedule moves your spot to another time. The same fee rule as cancelling applies to the class you’re leaving; you don’t spend a second credit to move.

Check in when you arrive

If your studio has mobile check-in on, a booked class shows an “I’m here” button on class day within the check-in window. Otherwise, check in at the front desk.

Pick your spot in class

For classes with assigned spots (bikes, reformers, mats), tapping Book opens a room map. Tap an open spot to hold it, then confirm.

Your wallet — membership, credits, and history

Open /wallet to see your membership, session credits, account credit, owed fees, and billing history. Redeem gift cards here too.

Your AI weekly plan

/plan is your personalized weekly training plan — a today card, a week strip, and bookable sessions. You only see a plan once it’s been released to you.

Join your studio

There’s no “request to join” step — your first purchase, intro claim, or booking at a live studio automatically makes you a member.

Claim an account you were invited to

When a studio moves to KADRE it emails you a claim link. Sign in with that exact email to carry over your membership and credits. Links are valid for 14 days.

Manage or cancel your membership

On /wallet, tap Manage on your membership to change or cancel it. Cancelling stops future renewals; the exact end-of-term behavior is set by your studio.

Book an appointment

Appointments (PT, massage, 1:1s) live on /appointments. Pick a provider or service, then a time. You tick the cancel-window agreement yourself before confirming.

Sign in with a one-time code

KADRE signs you in with a one-time code emailed to you — no password for a new account. Use the same email your studio has on file.