“I already paid” — check a member’s payment history
The Purchases card lists each payment with date, amount, channel, refund status, and who sold it. Balance and Visits round out the picture for disputes.
Open the member’s profile. The Purchases card lists each payment with the date, what it was, the amount, the channel (cash / card / online), whether it’s refunded, and who sold it (or “self” if the member bought it online). That’s your record of what actually went through.
- Balance shows remaining pack credits and cash credit.
- Visits shows attended count, last visit, no-shows, and late cancels — useful when the dispute is really “did I get charged for a no-show?”
If they’re disputing a fee rather than a purchase, look at Outstanding fees — see Collect or waive a fee. Online card payments settle through Stripe; the profile reflects settled payments.
Still stuck? Email support@kadre.fit.