Collect or waive an outstanding fee

Outstanding late-cancel and no-show fees show on the member’s profile under Outstanding fees. Each fee tells you whether a card is on file.

• Card on file → Collect from card charges it off-session. If the card declines, the fee stays owed and you get an honest “card declined — still owed” message, not a false success.
• No card on file → Record desk collection logs that you took it at the desk (e.g. cash). This records the collection; it doesn’t move money through Stripe.
• Either way you can Waive — a confirm dialog then forgives the fee. Waives are recorded.

Collect and Waive render only for manager and above — a plain front-desk role sees the fee but not the buttons. There’s no member-facing online fee-payment flow: the member’s own view says fees are settled at the studio, so it’s on staff to collect or waive.

Still stuck? Email support@kadre.fit.