Report a problem / get help

Use the “Report a problem” link anywhere in the app — signed in or not. It captures the page you were on and routes to our team.

If something breaks, use Report a problem — it’s available throughout the app, for anyone, signed in or not. Type what went wrong (20–5000 characters — say what you were doing and what you expected) and submit.

What it captures

Your message.
The page path you were on (with any query string stripped so tokens and IDs don’t leak) — it helps us reproduce the issue.
Your browser type.
Who you are, if you’re signed in — otherwise you can leave an optional email so we can follow up.

Your IP is never stored raw; it’s one-way hashed. Your message is stored as plain text, never rendered as code.

This is a one-way intake — your report goes to KADRE’s team and we’ll look into it. There isn’t an in-app ticket thread with status back to you yet. For studio-specific questions (a refund, a billing dispute), members should contact their studio directly — the studio is the merchant of record.

Still stuck? Email support@kadre.fit.