Refund a payment
Refund a completed card charge to the original card or as studio credit, full or partial. Refund is manager-and-above only — front desk should escalate.
Open the member’s profile, find the charge under Purchases, and tap Refund. You choose where it goes: back to the original card, or as studio credit (their cash balance). Leave the amount blank for a full refund, or type a smaller number for a partial one — it won’t let you exceed the original charge. Confirm; the button disables on submit and the refund is idempotent, so a double-tap is still one refund.
Refund only appears for a manager or above, and only on a completed card payment that isn’t already refunded. A plain front-desk role doesn’t see the Refund button — hand refunds to a manager or owner. This is a real limit, not an oversight.
Still stuck? Email support@kadre.fit.