Remove a member from a class (and what happens to fees)
In the roster drawer, × removes a member and auto-promotes the next waitlister. Guest cancels attribute any fee to the host who paid; No-show fires the honest fee.
In the session’s roster drawer, each booked member has a × (Remove) — front desk and up can remove. Removing frees the seat, and if there’s a waitlist, the next person is auto-promoted into it and you get a toast confirming it. Removing from the waitlist itself is also a ×.
- Guest seats (a member’s bring-a-friend) show Cancel guest instead: any late-cancel fee and the pack-credit refund attribute to the host who paid, never the cardless guest. Inside the late-cancel window it shows the exact fee and asks you to re-confirm; outside the window it cancels free.
- No-show (past class) fires the honest no-show fee. The toast states truthfully whether it was charged to a card on file or added to their account for the studio to collect or waive later.
Still stuck? Email support@kadre.fit.